Refund policy

Refund Policy

At Oravyn, we want you to feel confident with every purchase. If there is an issue with your order, we’re here to help.

Refund Eligibility

Refund requests must be made within 30 days of receiving your order.

To qualify for a refund, your item must meet the following conditions:

• Item arrived damaged or defective
• The wrong item was received
•  Orders confirmed lost in transit based on carrier tracking information/
• Hygiene Product Notice

For health and safety reasons, opened or used oral care and hygiene products cannot be returned. However, if your item arrives damaged, defective, or incorrect, please contact us and we will make it right through a replacement or refund where appropriate. 

How to Request a Refund 

To request a refund, please contact us through the Contact Us section of our website with your order number and details about the issue. 

Our team will review your request and respond with the next steps.

Approved Refunds

If your refund is approved, it will be sent back to your original payment method within 5–10 business days, depending on your bank or card provider.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please contact us through the Contact Us page, and we’ll gladly assist you.

Important Notes:

We may deny requests involving fraud, abuse, or claims inconsistent with order evidence.